Contact / Support
Lumora Technologies
Inerly is operated by Lumora Technologies, a sole proprietorship. CIN is not applicable to this sole proprietorship.
Support and customer care
For website enquiries, account support, existing subscriptions, cancellation or payment questions, contact support@inerly.ai or +91 9211577971.
Business and postal address
Plot No. 25, 38th Milestone, NH-8, Near Kegg Farms, Khandsa Service Road, Gurgaon, Haryana 122001, India
Privacy and grievances
Privacy & Grievance Officer: Dhiren Sharma. Contact support@inerly.ai, telephone +91 9211577971, or address postal enquiries and grievances to Dhiren Sharma at the business address above.
Requests and complaint handling
For consumer complaints, billing enquiries, privacy requests and grievances, contact Dhiren Sharma, responsible person for Lumora Technologies, at support@inerly.ai or +91 9211577971. Consumer complaints will be acknowledged within 48 hours and redressed within one month of receipt; any shorter applicable statutory deadline remains applicable.
Send privacy questions, grievances, access, correction, consent withdrawal and deletion requests to Dhiren Sharma, Privacy-responsible person and Grievance Officer, at support@inerly.ai or the postal address above. Describe the request and provide enough information to locate it; do not send passwords, access tokens or payment-card details. We may need proportionate identity checks. A complaint or rights request remains available even if you cannot attest that you are an adult. Privacy grievances will be addressed expeditiously and within one month of receipt; any shorter applicable statutory deadline remains applicable. Applicable statutory rights and complaint routes remain available. Mandatory consumer and other legal rights remain available. These terms do not create an exclusive dispute venue or exclude remedies required by law.
What to include
Describe your question and provide your account email or relevant transaction reference where needed. Do not send passwords, access tokens, card numbers, private journals or health records unless necessary for an agreed support purpose. Account deletion, cancellation and refunds are separate actions; submitting a request does not confirm completion.