Privacy Policy
Effective date:
Operator
Inerly is operated by Lumora Technologies, a sole proprietorship. Business and postal address: Plot No. 25, 38th Milestone, NH-8, Near Kegg Farms, Khandsa Service Road, Gurgaon, Haryana 122001, India. Privacy & Grievance Officer: Dhiren Sharma. Official monitored email: support@inerly.ai. Public telephone: +91 9211577971. You may address postal privacy enquiries or grievances to Dhiren Sharma at this address. CIN is not applicable to this sole proprietorship.
For consumer complaints, billing enquiries, privacy requests and grievances, contact Dhiren Sharma, responsible person for Lumora Technologies, at support@inerly.ai or +91 9211577971. Consumer complaints will be acknowledged within 48 hours and redressed within one month of receipt; any shorter applicable statutory deadline remains applicable.
Marketing website and restricted application
The public website at inerly.ai provides information about Inerly. The authenticated application at app.inerly.ai remains restricted. New purchases and checkout are disabled. Visiting the marketing website does not create an application account, subscription or payment authorization. Descriptions of application data below apply to application use and existing records; they do not mean a website visitor has supplied those records.
Website visits and contacting us
Website requests convey technical information such as IP address, requested URL and browser information to the hosting infrastructure to deliver and secure the site. If you email us, we receive your email address and the information you choose to include to respond to your enquiry or grievance. Do not email private journals, health records or other sensitive content unless needed for an agreed support purpose. Website technical records and correspondence are separate from authenticated application records. The website loads the Manrope typeface from Google Fonts; your browser makes requests to Google font servers to retrieve the stylesheet and font files, conveying technical request information such as your IP address and browser information.
Adults only
Inerly is intended for people aged 18 or older. You must attest that you are 18 or older before accessing protected features. Self-attestation is not independent verification of age or identity and is not consent to every use of sensitive information. If you believe a child has provided information, contact support for review.
Application information and purposes
We process sign-in identifiers and sessions, profile and onboarding choices, age-eligibility attestations, journals, moods, goals, reminders, messages, submitted images, Community content and reports, usage and entitlement records, and information supplied to support. These records support the features you use, account access, moderation, service limits, security and request handling. Existing billing enquiries may require transaction and subscription references. Your reflections may reveal mental-health or other sensitive personal information. Provide only information you are comfortable submitting and are entitled to share.
Application AI and service providers
Inputs needed for an AI response are processed by OpenAI. Supabase supplies authentication, database and image storage; Vercel hosts the web application. Google may process sign-in information when you choose Google sign-in. Razorpay may hold records relating to existing payments. Personalized ElevenLabs onboarding speech and LiveAvatar synthesis are excluded from Stage 1. Excluding a feature does not erase information previously supplied to its provider. Provider processing, logs and retention are separate from your active Inerly records.
Application visibility and device storage
Community posts and your chosen display profile may be visible to other members. Authorized moderators may review reports. Browser storage supports sign-in sessions and application preferences. Protect shared devices and sign out when appropriate. Access controls reduce unauthorized access but do not guarantee absolute security. Previously issued image links may remain usable until they expire.
Processing locations
Infrastructure, AI, support and other provider operations may process information outside India. A selected database region does not mean that every log, support record or provider copy remains in that region.
Retention
Active account records, backup copies, provider-held information and records retained by law follow separate processes. Removing active records does not immediately erase historical backups or independent provider records. We do not promise that all copies disappear within a fixed number of days. Records needed for security, unresolved requests, recovery, legal obligations or disputes may remain for those purposes. A request response should explain the scope completed and any remaining retention or restrictions. The current managed database service provides a seven-day accessible daily-backup window on the Pro plan; this is a recovery window, not an all-copy erasure deadline. Database backups do not include Storage file contents. Separately maintained encrypted Storage exports have no verified automatic expiry. No 30-day backup-erasure guarantee or automatic 90-day deletion-audit expiry is currently established.
Choices and requests
Send privacy questions, grievances, access, correction, consent withdrawal and deletion requests to Dhiren Sharma, Privacy-responsible person and Grievance Officer, at support@inerly.ai or the postal address above. Describe the request and provide enough information to locate it; do not send passwords, access tokens or payment-card details. We may need proportionate identity checks. A complaint or rights request remains available even if you cannot attest that you are an adult. Privacy grievances will be addressed expeditiously and within one month of receipt; any shorter applicable statutory deadline remains applicable. Applicable statutory rights and complaint routes remain available. Automated account deletion is currently disabled. Contact support for assisted review; a submitted request is not confirmation of erasure. Where consent is the legal basis, you may ask to withdraw it; this may affect features needing that information, and lawful retention obligations can remain.
Changes
Material changes will be described in the notice made available with the updated policy. The effective date identifies when that version applies. Nothing here limits rights that cannot lawfully be excluded.