Terms of Service
Effective date:
Operator
Inerly is operated by Lumora Technologies, a sole proprietorship. Business and postal address: Plot No. 25, 38th Milestone, NH-8, Near Kegg Farms, Khandsa Service Road, Gurgaon, Haryana 122001, India. Privacy & Grievance Officer: Dhiren Sharma. Official monitored email: support@inerly.ai. Public telephone: +91 9211577971. You may address postal privacy enquiries or grievances to Dhiren Sharma at this address. CIN is not applicable to this sole proprietorship.
For consumer complaints, billing enquiries, privacy requests and grievances, contact Dhiren Sharma, responsible person for Lumora Technologies, at support@inerly.ai or +91 9211577971. Consumer complaints will be acknowledged within 48 hours and redressed within one month of receipt; any shorter applicable statutory deadline remains applicable.
Marketing website and restricted application
The public website at inerly.ai provides information about Inerly. The authenticated application at app.inerly.ai remains restricted. New purchases and checkout are disabled. Visiting the marketing website does not create an application account, subscription or payment authorization. Descriptions of application data below apply to application use and existing records; they do not mean a website visitor has supplied those records.
Eligibility
The application is for adults aged 18 or older and requires age self-attestation before protected features. Reading this informational website does not require an age attestation. Give accurate account information and keep your sign-in secure. You may contact support or exercise applicable privacy rights without completing that attestation.
The service
Inerly offers AI companionship, reflection, journaling, mood tracking, goals and related features. AI output can be inaccurate. Inerly is not medical advice, diagnosis, therapy, treatment or an emergency service. Seek qualified professional assistance when appropriate. If you are in immediate danger, contact local emergency services.
Responsible use
Use Inerly lawfully. Do not harass, impersonate, exploit others, disclose information without authority, share credentials or bypass eligibility, access, security or service limits. Community reports may be reviewed and content moderated. Display names do not guarantee anonymity. You retain any rights you have in your content; submitting it allows the processing needed to provide the requested service, as described in the Privacy Policy.
Stage 1 availability
New purchases and checkout are disabled. Displayed plans do not create a subscription, renewal or payment authorization. Existing account data, progress and verified subscription entitlements remain subject to their existing applicable terms. Feature access may depend on entitlement, quota and availability. Excluded personalized voice and avatar features are not offered in this release.
Existing subscriptions and account requests
Contact support@inerly.ai about an existing subscription, cancellation or payment. Account deletion, billing cancellation and refunds are separate actions. A request alone does not confirm completion of any of them. Refer to the Refund and Cancellation Policy and Account Deletion and Retention Policy below.
Rights and complaints
Send privacy questions, grievances, access, correction, consent withdrawal and deletion requests to Dhiren Sharma, Privacy-responsible person and Grievance Officer, at support@inerly.ai or the postal address above. Describe the request and provide enough information to locate it; do not send passwords, access tokens or payment-card details. We may need proportionate identity checks. A complaint or rights request remains available even if you cannot attest that you are an adult. Privacy grievances will be addressed expeditiously and within one month of receipt; any shorter applicable statutory deadline remains applicable. Applicable statutory rights and complaint routes remain available. Mandatory consumer and other legal rights remain available. These terms do not create an exclusive dispute venue or exclude remedies required by law.
Refund and Cancellation Policy
Effective date:
Current availability
Stage 1 does not accept new paid subscriptions or checkout payments. Viewing a price does not authorize a payment, trial conversion or recurring charge.
Existing charges and cancellations
For an existing subscription, cancellation request, duplicate charge, disputed payment or refund request, email support@inerly.ai with your account email and transaction or subscription reference. Do not send card numbers, passwords or tokens. Existing purchase terms and applicable consumer rights determine the available remedy. A support request alone is not confirmation that a mandate has been cancelled or a refund issued.
Separate actions
Account deletion, cancellation of recurring billing and refunds are separate. Confirm the cancellation outcome and any future-charge status with support and the applicable payment channel. A completed refund should be identified by its payment reference; settlement can depend on the payment provider and bank.
Consumer rights
Send privacy questions, grievances, access, correction, consent withdrawal and deletion requests to Dhiren Sharma, Privacy-responsible person and Grievance Officer, at support@inerly.ai or the postal address above. Describe the request and provide enough information to locate it; do not send passwords, access tokens or payment-card details. We may need proportionate identity checks. A complaint or rights request remains available even if you cannot attest that you are an adult. Privacy grievances will be addressed expeditiously and within one month of receipt; any shorter applicable statutory deadline remains applicable. Applicable statutory rights and complaint routes remain available. Nothing in this policy imposes a blanket no-refund rule, removes a statutory remedy or changes the terms of an existing purchase. New paid offerings require their own price, tax, renewal, cancellation and refund disclosures before purchase.
Account Deletion and Retention Policy
Effective date:
Website enquiries
Reading the informational website does not itself create an Inerly account to delete. To request review of website correspondence or other personal information supplied to us, contact Dhiren Sharma at support@inerly.ai. Application deletion instructions below concern existing application records.
Requesting review
Automated account deletion is currently disabled. Email support@inerly.ai from your account email to request assisted review. State whether you seek access, correction, withdrawal of consent, deletion of specified information or closure of your account. Do not send passwords, tokens or private image contents. Support may need proportionate identity verification and may explain legal or operational restrictions before proceeding. Request receipt is not proof of completed deletion.
Active-system deletion
Any approved deletion response must identify the records and systems covered. Active application data, uploaded files, authentication records, Community effects and existing billing obligations need separate handling. A pending request, disabled account or revoked session is not itself completed erasure. No universal active-deletion completion deadline is promised. Billing-linked accounts require assisted review.
Backups
Historical backup copies can contain information removed from active systems. Supabase Pro currently provides seven accessible days of managed daily database backups, excluding Storage file contents. This does not establish the time at which all internal provider copies are erased. Separate encrypted Storage exports have no verified automatic expiry. A 30-day deadline for all backup copies is not promised.
Audit, safety and legal records
Limited request, security and recovery records may remain where needed to complete work, prevent unauthorized reuse, resolve disputes or satisfy law. A 90-day automatic audit-expiry process is not currently established. Financial records and legally required logs have their own rules. Retention for a legal obligation or dispute does not by itself justify retaining unrelated personal content indefinitely.
Provider-held information
A request to Lumora Technologies does not automatically erase information held by OpenAI, Supabase, Vercel, Google, payment providers or historical feature providers. Applicable provider procedures, legal restrictions, logs and backups can limit erasure. We do not promise provider completion within 30 days. Provider request submission and provider confirmation are separate milestones. We will not delete your independent Google account as part of an Inerly request.
Billing and completion
Deleting information does not cancel a payment mandate or issue a refund. Ask support about those actions separately. A completion response should distinguish completed active deletion, remaining backups, retained records, unresolved provider requests and relevant restrictions. Erased information cannot be promised recoverable by reverting an application release.
Contact and rights
Send privacy questions, grievances, access, correction, consent withdrawal and deletion requests to Dhiren Sharma, Privacy-responsible person and Grievance Officer, at support@inerly.ai or the postal address above. Describe the request and provide enough information to locate it; do not send passwords, access tokens or payment-card details. We may need proportionate identity checks. A complaint or rights request remains available even if you cannot attest that you are an adult. Privacy grievances will be addressed expeditiously and within one month of receipt; any shorter applicable statutory deadline remains applicable. Applicable statutory rights and complaint routes remain available.